Policies

Last Updated: October 20, 2026

​Welcome to Nuts Mafia ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at support@nuutsmafia.com.

​When you visit our website www.nutsmafia.com and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

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1. Information We Collect
​We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise contact us.
​Personal Information Provided by You: We collect names, phone numbers, email addresses, shipping/billing addresses, and payment information (processed securely through third-party payment gateways).
​Automatically Collected Information: When you visit our website, we automatically collect certain information, such as your IP address, browser type, device characteristics, operating system, language preferences, referring URLs, and how and when you use our site.
​2. How We Use Your Information
​We use personal information collected via our website for a variety of business purposes described below:
​To facilitate account creation and login processes.
​To fulfill and manage your orders, payments, returns, and exchanges made through the site.
​To send you administrative information, such as order confirmations, shipping updates, and policy changes.
​To send you marketing and promotional communications (you can opt-out at any time).
​To protect our services, monitor and prevent fraud, and ensure the security of our website.
​3. Sharing Your Information
​We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share data with trusted third-party service providers (such as shipping partners and payment gateways) who assist us in operating our website and conducting our business.
​4. Security of Your Information
​We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
​5. Contact Us
​If you have questions or comments about this policy, you may email us at support@nutsmafia.com

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2. Return & Refund Policy
​Last Updated: October 20, 2026
​Thank you for shopping at Nuts Mafia. Because we deal in perishable food products (dry fruits, nuts, and gourmet snacks), we maintain strict quality and safety standards. Please read our return and refund policy carefully before placing an order.
​1. Returns & Replacements
​Due to the consumable nature of our products, we generally do not accept returns or exchanges unless the product delivered meets one of the following criteria:
​The item received is damaged, tampered with, or spoiled upon delivery.
​You received a completely incorrect product compared to your order confirmation.
​If you receive a damaged or incorrect item, you must notify us within [e.g., 48 hours] of delivery at Support@nutsmafia.com. Please include your order number, clear photographs of the damaged/incorrect product, and the packaging it arrived in.
​2. Refunds
​Once your claim is reviewed and approved by our quality team:
​We will initiate a replacement of the product, OR
​Issue a full or partial refund to your original method of payment.
​Refunds typically take [e.g., 5-7 business days] to reflect in your account, depending on your bank or payment gateway provider.
​3. Cancellations
​You can cancel your order before it has been processed and shipped from our facility. Once an order has been dispatched for delivery, it cannot be canceled or modified. To request a cancellation, please contact our support team immediately at support@nutsmafia.com.
​4. Shipping for Approved Returns
​In the rare event that we ask you to ship a product back to us, Nuts Mafia will bear or reimburse the reasonable shipping costs for verified damaged or incorrect items.
​5. Contact Us
​If you have any questions regarding our Return & Refund Policy, please reach out to us at:
​Email: support@nutsmafia.com
​Website: www.nutsmafia.com